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Victor James Goizueta

Fort Lauderdale, Florida · (305) 213-5619 · VGoizueta@gmail.com

Azure certified Sr. Technical Support Specialist at the University of Miami Miller School of Medicine

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About me

Fluent in English and Spanish. Excels in complex, fast-paced, and high-pressure environments. A solution-oriented individual with unwavering dedication, consistently recognized amongst upper leadership and peers as a collaborator known for personal and professional integrity. Self-driven and sufficient to work remotely while tracking and maintaining professional, clear, and concise communication to deliver expectations. Has consistently demonstrated abilities to adapt, execute, and troubleshoot to deliver customer solutions and contribute to company goals.

Technical Projects

Static Resume Website (AWS)

  • Created a resume website using HTML, CSS, and Java using Visual Code Studio and hosted using AWS S3
  • Pointed a custom DNS domain name using AWS Cloudfront and Route 53
  • Obtained a SSL certificate using AWS Cloudfront, Route 53, and Certificate Manager
  • Created a custom page counter serverless application using a NoSQL Database (DynamoDB) and AWS Lambda using Python code
  • CI/CD using AWS Codepiple and a Github repository

3-Tier Serverless Web Application (AWS)
  • Used AWS Amplify to hosts static web resources including HTML, CSS, JavaScript
  • Used AWS Cognito to provide user management and authentication functions to secure the backend API
  • Created a NoSQL Database (DynamoDB) to provide a persistence layer where data can be stored by the API's Lambda function
  • Use Amazon API Gateway to expose the Lambda function to AWS Amplify as a RESTful API

Work History

Sr. Technical Support Specialist

University of Miami Miller School of Medicine, October 2022 - Present

  • System Administration and lead technical support technician for Elentra online learning platform, handling over 50 Service Now support tickets per month in a timely manner and to client satisfaction
  • Manage SharePoint environments used by all faulty, staff, and students, responsibilities include installation, configuration, and maintenance of environments
  • Monitors system logs and activity on all servers while maintaining integrity of Windows accounts and data on the enterprise’s file server
  • Manages Windows security features to protect confidential information while allowing appropriate access
  • Provide design, integration, installation, programming, and maintenance of Crestron AV and computer systems within the Miller School of Medicine

Audio Operator (A1)

Univision Communications, March 2018 - June 2022

  • Served as the Lead Audio Operator for Combate Global (2022), a widely broadcasted American mixed martial arts (MMA) sports franchise and media company, successfully delivering top-notch audio quality to viewers in 90 countries.
  • Proved adept at configuring and troubleshooting network devices in complex systems, showcasing a no-margin-for error approach in live environments, contributing significantly to the seamless delivery of live broadcasts
  • Demonstrated outstanding teamwork and collaboration with multiple departments, executing audio operations flawlessly in high-pressure environments to ensure accurate and impeccable sound broadcast.
  • Received recognition for consistently delivering exceptional audio quality, receiving positive feedback from viewers, colleagues, and superiors

Audio Engineer, Audio Technician, and Project Manager

Carlton Audio Services, March 2010 - Steptember 2021

  • Promoted to assume greater responsibility to include project and people management and lead audio engineer of well-known clients such as Mary Kay Cosmetics, WWE, Atlantis Resort as a result of expertise, professionalism and dependability
  • Provided technical support, assessing customer needs, recommending products, closing sales, maintaining prospect databases for clients, customers, and venues of installed audio systems
  • Utilized quick thinking, expertise and problem solving for installing, configuring and troubleshooting network AV devices and network administration support

Certifications

  • Audinate: Dante A/V Networking Level 2
  • CSSC: Lean Six Sigma White Belt
  • Microsoft: AI-900 Azure AI Fundamentals
  • Microsoft: AZ-900 Azure Fundamentals

In-Progress Certifications

  • Microsoft Certified: AZ-104 Azure Administrator Associate

Education

Bachelors of Professional Studies (BPS)

Music Production and Music Bussiness

Berklee College of Music


Associates of Arts (AA)

Electrical Engineering

Miami Dade College